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To take the Cisco 500-443 exam, candidates are required to have a strong understanding of the Contact Center Enterprise architecture, as well as hands-on experience in administering and managing this solution. 500-443 exam covers a wide range of topics, including call routing and queuing, reporting and analytics, agent management, and system troubleshooting. Passing 500-443 exam demonstrates that an IT professional has the expertise required to optimize and manage a Contact Center Enterprise solution, which can help them advance their career and increase their value to their organization.

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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which three rules apply when configuring agent teams? (Choose three.)

  • A. An agent team can have only one primary supervisor.
  • B. An agent can be a member of only one agent team.
  • C. An agent team can have multiple primary supervisors but can only be a member of one teams.
  • D. An agent team can have multiple primary supervisors.
  • E. All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.
  • F. An agent can be a member of multiple agent teams.
  • G. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.
  • H. An agent team can have only one primary supervisor but can be a member of multiple teams.

Answer: A,B,G


NEW QUESTION # 28
On a VXML gateway with Cisco Unified Customer Voice Portal, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?

  • A. handoff.tcl
  • B. bootstrap.vmxl
  • C. ringtone.tcl
  • D. bootstrap.tcl

Answer: D


NEW QUESTION # 29
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)

  • A. Menu Play Media
  • B. Menu Get Digits
  • C. Play Media Get Speech
  • D. Get Speech Menu

Answer: B,D


NEW QUESTION # 30
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

  • A. 400 ms, 3 heartbeats
  • B. 100 ms, 5 heartbeats
  • C. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
  • D. 400 ms, 5 heartbeats
  • E. 100 ms, 3 heartbeats

Answer: B


NEW QUESTION # 31
Which two statements about Precision Queues are true? (Choose two.)

  • A. A Wait Time may be configured in any step except for the last step.
  • B. Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance - not both.
  • C. Precision Queues can be configured for usage in agent-based inbound campaigns.
  • D. At least one step must be configured for a Precision Queue.
  • E. A Consider If statement may be configured in any step.

Answer: A,D


NEW QUESTION # 32
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The Advanced Administration and Reporting of Contact Center Enterprise 500-443 certification offers a great opportunity for beginners and professionals to demonstrate their skills and abilities to perform a certain task. For the complete, comprehensive, for Advanced Administration and Reporting of Contact Center Enterprise 500-443 Exam Preparation you can get assistance from Advanced Administration and Reporting of Contact Center Enterprise Exam Questions.

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