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[Technology] Salesforce Service-Cloud-Consultant Exam Dumps For Good Success 2023

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Salesforce Service-Cloud-Consultant Certification Exam is a prestigious certification for professionals who want to validate their skills and knowledge in the Salesforce Service Cloud platform. Salesforce Certified Service cloud consultant certification is designed for consultants, administrators, architects, and developers who have experience in implementing and managing customer service solutions using the Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification exam tests the candidate's understanding of best practices, design considerations, and implementation strategies for customer service solutions on the Salesforce platform.

Salesforce Certified Service cloud consultant Sample Questions (Q23-Q28):

NEW QUESTION # 23
Universal Containers recently rolled out a Salesforce knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console. Which two actions should a Consultant recommend to address the lack of quality checking? Choose
2 answers

• A. Enable and configure wildcards for article searches
• B. Require that an article be added when closing a case
• C. Set up an intuitive Data Category hierarchy
• D. Restrict the Manage Articles user permission

Answer: A,B

NEW QUESTION # 24
Universal Banking has customer support operations in both Canada and the United States. Compliance
regulations are listed below.
* Agent users in Canada can only view articles pertaining to Canadian products
* Agent users in the US can only view articles pertaining to US-based products.
How should article visibility be configured to enforce the compliance rules?

• A. Create geography-based roles to restrict access using data categories
• B. Create geography-based profiles to restrict access by mapping article types
• C. Create geography-based profiles to restrict access using data categories
• D. Create geography-based roles to restrict access by mapping article types

Answer: A

NEW QUESTION # 25
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

• A. Configure the new app m developer org and use an unmanaged package to deploy to production.
• B. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
• C. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
• D. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.

Answer: A

NEW QUESTION # 26
Agents at universal containers are required to update the case status to waiting for customer after they send an email to the case contact.Support managers are noticing that many agents are forgetting to perform this step.
What should a consultnat recommend to address this problem.

• A. Create a Case Macro
• B. Configure flow Builder /Process Builder
• C. Define case escalation rules
• D. Activate a validation rule

Answer: B

NEW QUESTION # 27
Which support channel requires the smallest amount of agent work time?

• A. Chat
• B. Webself service
• C. Email to case
• D. Web to case

Answer: B

NEW QUESTION # 28
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