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ADX261 Latest Practice Questions - New ADX261 Test Review
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Salesforce ADX261 exam consists of 60 multiple-choice questions that you must complete within 105 minutes. The questions are designed to test your knowledge of Service Cloud administration and maintenance, including topics such as case escalation, data management, and reports and dashboards. To pass the exam, you must score at least 65%. Upon passing, you will receive the Salesforce Certified Service Cloud Consultant certification, which validates your expertise in managing and configuring the Service Cloud.
Salesforce ADX261 Exam is a multiple-choice exam that comprises 60 questions, which must be completed within 105 minutes. ADX261 exam can be taken both online and in-person at a testing center. To pass the exam, candidates must score at least 65%. It is important to note that ADX261 exam is a prerequisite for the Salesforce Certified Service Cloud Consultant certification. With the increasing demand for Salesforce professionals, achieving this certification can significantly boost one's career prospects and earning potential in the Salesforce ecosystem.
Salesforce Administer and Maintain Service Cloud Sample Questions (Q24-Q29):
NEW QUESTION # 24
Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?
- A. Email-to-Case
- B. An AppExchange package
- C. On-Demand Email-to-Case
- D. web-to-Case
Answer: C
NEW QUESTION # 25
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem
- A. Configure Case Assignment Rules to use Queues.
- B. Configure Omni-Channel Routing Model as Least Active.
- C. Configure Omni-Channel Routing Model as Most Available.
- D. Configure Case Assignment Rules to use Users.
Answer: C
NEW QUESTION # 26
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?
- A. Use escalation rules for notifications and case teams to monitor cases.
- B. Use Process Builder for notifications and case teams to monitor cases.
- C. Use escalation rules for notifications and account teams to monitor cases.
- D. Use Process Builder for notifications and account teams to monitor cases.
Answer: B
NEW QUESTION # 27
Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents" daily call volume, including related case and contact information.
How should the consultant recommend the report be created?
- A. Create a Custom Report type with activities as the primary object.
- B. Customize the My Teams Calls this week standard report.
- C. Set up a reporting snapshot of the case, contact and activity objects.
- D. Build a Summary report on Products and Activities.
Answer: B
NEW QUESTION # 28
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?
- A. Social Media Marketing message tagging.
- B. Einstein Bot social queues.
- C. Social Customer Service for Twitter and Facebook.
- D. Social Persona for Twitter and Facebook.
Answer: C
NEW QUESTION # 29
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