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ITIL 4 Managing Professional Transition Sample Questions (Q27-Q32):
NEW QUESTION # 27
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
- A. Valuable investments
- B. Resilient operations
- C. Assured conformance
- D. Fast development
Answer: B
NEW QUESTION # 28
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?
- A. Running safe to fail experiments that provide learning opportunities
- B. Adopting Kanban boards to visualise the flow of work across software development teams
- C. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized
- D. Implementing CI/CD toots to deploy software quickly
Answer: A
NEW QUESTION # 29
Which statement about user communities is CORRECT?
- A. Informal user communities should be disbanded and merged into official groups
- B. User communities are created by service providers to investigate the cause of problems
- C. Communities set up by users may be recognized and supported by service providers
- D. Every user community should have at least one super-user
Answer: C
NEW QUESTION # 30
Which describes the value driven approach to service design?
- A. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
- B. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
- C. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
- D. Designing just enough features to satisfy early customers, and providing feedback for future development
Answer: A
NEW QUESTION # 31
An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?
- A. Employee satisfaction management
- B. Customer-orientation
- C. CI/CD
- D. Integration and data sharing
Answer: A
NEW QUESTION # 32
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