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Salesforce Field-Service-Consultant is a certification that validates an individual’s ability to design field service solutions efficiently and effectively using Salesforce technology. Salesforce Certified Field Service Consultant certification aims to equip individuals with an in-depth understanding of the Salesforce Field Service platform and its various capabilities.

Salesforce Field Service Lightning is a powerful tool that helps organizations manage their field service operations. It offers features such as schedule optimization, inventory management, and real-time tracking of field service agents. Salesforce Certified Field Service Consultant certification ensures that the professional can effectively leverage these features to improve the overall efficiency of field service operations.

Salesforce Field-Service-Consultant Exam covers various topics, including field service lightning setup, field service lightning mobile app setup, field service lightning optimization, and field service analytics. Field-Service-Consultant exam also evaluates candidates' knowledge of Salesforce solutions for scheduling and dispatch, service contracts, asset and inventory management, and work orders. Passing Field-Service-Consultant exam requires a thorough understanding of Salesforce field service management and the ability to apply that knowledge to real-world situations.

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Salesforce Certified Field Service Consultant Sample Questions (Q125-Q130):

NEW QUESTION # 125
A small restaurant franchise wants to implement Marketing Cloud to support their franchise owners. The corporate office owns the advertising copy and subscriber lists. The owners of franchised stores add a customized local message to the marketing campaign.
What hierarchy should be recommended?

  • A. One parent business unit and a child business unit shared across franchise owners.
  • B. One business unit.
  • C. One business unit with shared folders.
  • D. A One parent business unit and a child business unit for each franchise owner.

Answer: D


NEW QUESTION # 126
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

  • A. Set the Territory Assignment Policy to the Lowest Level.
  • B. Set the Territory Assignment Policy to the Highest Level.
  • C. Set the Polygon Assignment Policy to the Lowest Level.
  • D. Set the Polygon Assignment Policy to the Highest Level.

Answer: A


NEW QUESTION # 127
One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

  • A. Service Territory Members
  • B. Service Appointments
  • C. Accounts
  • D. Service Territories

Answer: C

Explanation:
Explanation
This option allows setting operating hours for accounts to specify when service can be performed for customers. References: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htmtype=5


NEW QUESTION # 128
Northern Trail Outfitters noticed that clicks are NOT showing up on Contact records in Salesforce.
Which two reasons could be the cause"*
Choose 2 answers

  • A. Synchronized Data Sources only push data every 15 minutes
  • B. ContactID was used as Subscriber Key
  • C. Email Address was used as Subscriber Key
  • D. Individual Level Tracking was not selected in Marketing Cloud Configuration

Answer: C,D


NEW QUESTION # 129
universal containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the consultant configure to meet this requirement?

  • A. Preferred resource
  • B. Service crew
  • C. Required resource
  • D. Technicians with required skill

Answer: B


NEW QUESTION # 130
......

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