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VMware Workspace ONE 21.X UEM Troubleshooting Specialist Sample Questions (Q58-Q63):
NEW QUESTION # 58
After having no issues for an extended period of lime, an administrator begins to notice that iOS devices are no longer checking in Sending push notifications is also not showing on the devices.
Which iOS specific requirement should that administrator review?
- A. VMware Workspace ONE Scheduler Intervals
- B. AirWatch Cloud Messaging service
- C. FCM certificate validity
- D. APNs certificate validity
Answer: D
Explanation:
Explanation
The iOS specific requirement that should be reviewed is APNs certificate validity. APNs (Apple Push Notification service) certificate is a certificate that allows Workspace ONE UEM to communicate with iOS devices using push notifications. If the APNs certificate expires or becomes invalid, iOS devices will not be able to receive push notifications or check in with Workspace ONE UEM. The administrator should check and renew the APNs certificate if needed.
NEW QUESTION # 59
An organization administrator recently integrated their shared SaaS VMware Workspace ONE UEM and their internal Microsoft Active Directory Most users report they can enroll their Android and iOS devices using their user account from the organization's internal Microsoft Active Directory, but a few users report they cannot The organization administrator find the user accounts of the users unable to enroll failed to synchronize to VMware Workspace ONE UEM What is the most likely cause of this issue?
- A. The users that failed to synchronize have two or more globally unique identifiers.
- B. The organization administrator misconfigured the bind user credentials.
- C. The organization administrator misconfigured the Bind Authentication Type.
- D. The users that failed to synchronize are missing a phone number in Active Directory
Answer: A
Explanation:
Explanation
The most likely cause of this issue is that the users that failed to synchronize have two or more globally unique identifiers. The globally unique identifier (GUID) is a unique value that identifies each user account in Active Directory2. If a user account has more than one GUID, it will cause a conflict when synchronizing with Workspace ONE UEM and prevent the user from enrolling their devices3. The administrator should check and resolve any duplicate GUIDs in Active Directory.
NEW QUESTION # 60
Where should the logging level for AirWatch Cloud Connector be changed?
- A. At the UEM console Cloud Connector settings page
- B. In the CloudConnector.exe.config file
- C. At the Workspace ONE Access Connector settings page
- D. In the Cloud ConnectorHub.exe.config file
Answer: B
Explanation:
Explanation
The logging level for AirWatch Cloud Connector should be changed in the CloudConnector.exe.config file.
This file contains various settings for ACC (AirWatch Cloud Connector), such as logging level, proxy settings, service URLs, and so on. The administrator can edit this file to change the logging level for ACC from default to verbose or debug, which can provide more detailed information for troubleshooting purposes.
NEW QUESTION # 61
A VMware Workspace ONE UEM administrator is troubleshooting an internal application installation that affects one Android device. Which two pieces of information will help the administrator with this task?
(Choose two)
- A. Workspace ONE Intelligent Hub log
- B. Internal application APK file
- C. Console server IIS log
- D. Verbosed Web Console log
- E. Android OS version
Answer: B,E
Explanation:
Explanation
The two pieces of information that will help the administrator with this task are internal application APK file and Android OS version. The internal application APK file is the installation file for Android applications. The administrator can check if the file is corrupted, compatible, or configured correctly for the device. The Android OS version is the operating system version of the device. The administrator can check if the device meets the minimum requirements for the application or if there are any known issues or bugs with the OS version.
NEW QUESTION # 62
Which option is available for Unified Access Gateway to export a collection of all logs?
- A. Export the UAG-log-archive.zip from the VMware Workspace ONE UEM console troubleshooting page.
- B. Use the UAG-log-archive.zip download button within the VMware Workspace ONE Access Admin Ul.
- C. Export the UAG-log-archive.zip from the logging option in the OVF template
- D. Use the UAG-log-archive zip download button from the Support Settings section in the UAG Admin Ul.
Answer: D
Explanation:
Explanation
The option that is available for Unified Access Gateway to export a collection of all logs is using the UAG-log-archive.zip download button from the Support Settings section in the UAG Admin UI. This ZIP file contains all logs from the Unified Access Gateway appliance, such as system information, network configuration, edge service logs, and so on4. This option can help troubleshoot any issues or errors related to Unified Access Gateway deployment and operation.
NEW QUESTION # 63
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