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Microsoft Dynamics 365 Customer Service Functional Consultant Certification Exam (MB-230) is a certification program designed for professionals who are interested in acquiring skills and knowledge in customer service functional consulting. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam is intended to test the proficiency of an individual in performing customer service tasks using Microsoft Dynamics 365. Microsoft Dynamics 365 is a popular customer relationship management software that helps businesses manage their customer interactions, support, and services. Microsoft Dynamics 365 Customer Service Functional Consultant certification is ideal for individuals who are looking for a career in customer service, as it demonstrates their expertise in the field.

Certification MB-230 Exam

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The Microsoft MB-230 PDF questions file of PDFDumps has real Microsoft MB-230 exam questions with accurate answers. You can download Microsoft PDF Questions file and revise Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam questions from any place at any time. We also offer desktop MB-230 practice exam software which works after installation on Windows computers. The MB-230 web-based practice test on the other hand needs no software installation or additional plugins. Chrome, Opera, Microsoft Edge, Internet Explorer, Firefox, and Safari support the web-based MB-230 Practice Exam. You can access the Microsoft MB-230 web-based practice test via Mac, Linux, iOS, Android, and Windows. Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 practice test (desktop & web-based) allows you to design your mock test sessions.

Microsoft MB-230 certification exam covers a range of topics that are essential for individuals seeking to become Dynamics 365 Customer Service Functional Consultants. These topics include customer service concepts, case management, service level agreements, queue management, knowledge management, and analytics. MB-230 exam also covers how to configure and customize Dynamics 365 Customer Service applications, including configuring security, creating and managing forms, views, and charts, and configuring workflows and business rules.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q207-Q212):

NEW QUESTION # 207
You are a Dynamics 365 for Customer Service administrator.
You need to import cases from a file without applying routing rules.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-rulesautomatically

NEW QUESTION # 208
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2.
You need to set up the queues to meet the following requirements:
- Users must have their own queues that no one else can access.
- Users must not be able to view each other's queue.
- Users must be able to work from the support queue.
Solution:
- Set up each user queue to be private.
- Set up level1 and level2 queues to be public and add applicable members.
- Set up the support queue to be private.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage- activities-cases

NEW QUESTION # 209
You are creating surveys for Voice of the Customer (VoC).
You need to configure VoC to ensure that recipients can unsubscribe to surveys.
Which two survey features should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Add an Unsubscribe check box after each question.
B. Configure the survey to display when Dynamics 365 customers receive email and enable the Unsubscribe option.
C. Set the Allow unsubscribe setting to Yes.
D. Give users the option to unsubscribe from different features of the survey.

Answer: B,C

Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-advancedsurvey

NEW QUESTION # 210
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?

A. Public
B. Private
C. Personal
D. Business unit

Answer: B

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queues-manage-activities-cases

NEW QUESTION # 211
Drag and Drop Question
You are an Omnichannel supervisor for a company.
The company wants to deploy an Omnichannel Insights dashboard.
You need to set up and monitor KPIs.
In which section is each KPI located? To answer, drag the appropriate sections to the correct KPIs. Each section may be used once, more than once, of not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.