Microsoft MB-910 Updated Dumps | Excellect MB-910 Pass Rate

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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:

Exam CodeMB-910
Sample QuestionsMicrosoft Dynamics 365 Fundamentals (CRM) Sample Questions
Exam NameMicrosoft Certified - Dynamics 365 Fundamentals (CRM)
Duration60 mins
Passing Score700 / 1000
Exam Price$99 (USD)
Number of Questions40-60
Schedule ExamPearson VUE

Microsoft MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Exam is an essential certification for individuals who want to kick-start their careers in sales or customer service, or who want to enhance their existing skillset. By passing the exam, candidates can demonstrate their expertise in the field of customer relationship management and improve their career prospects. With the help of Microsoft's training and preparation resources, candidates can prepare for the exam and gain the knowledge and skills they need to succeed in this field.

Microsoft MB-910 certification exam is designed for professionals who are interested in demonstrating their knowledge of the Microsoft Dynamics 365 Fundamentals (CRM) application. MB-910 exam is intended for individuals who have a basic understanding of the Dynamics 365 platform and are seeking to validate their skills in this area.

Microsoft MB-910 Updated Dumps

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q58-Q63):

A company uses Dynamics 365 Field Service. The company manufactures and sells medical equipment to hospitals. The company also manufactures parts for all equipment they sell.
You need to ensure that you can track equipment inspections, maintenance, and repairs. You must also be able to provide a replacement for faulty equipment that cannot be repaired on site.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.




Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Customer Voice survey
  • B. Customer Service Hub
  • C. Event management
  • D. Enterprise Asset Management

Answer: A,C


A company uses Dynamics 365 Customer Service.
A customer service agent needs to understand how knowledge search works.
How should you explain this feature?
Select the answer that correctly completes the sentence.



A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition.
Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.
NOTE: Each correct selection is worth one point.




A company implements Dynamics 365 Customer Service for their support desk.
Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.
You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.
What should you implement?

  • A. Knowledge base management
  • B. Service level agreements
  • C. Power Automate to transfer cases
  • D. Customer Service Insights

Answer: C


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