Free PDF Quiz 2023 Microsoft MB-910–High Pass-Rate Exam Vce Format

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The Microsoft MB-910 exam is open to anyone who is interested in gaining knowledge and certification about Dynamics 365. However, it is recommended that individuals have some experience with the product before taking the exam. This will ensure that they are well-equipped to handle the questions and challenges that come with the certification exam.

To earn the Microsoft Certified: Dynamics 365 Fundamentals certification, candidates must pass the MB-910 exam. Microsoft Dynamics 365 Fundamentals (CRM) certification is ideal for individuals who want to demonstrate their expertise in the use of Dynamics 365 for customer engagement. Microsoft Dynamics 365 Fundamentals (CRM) certification validates an individual's proficiency in working with Dynamics 365 applications, including Sales, Customer Service, Field Service, and Marketing. The MB-910 exam is a great opportunity for individuals to enhance their career opportunities and demonstrate their commitment to professional development.

MB-910 Exam Vce Format

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Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Download exam skills outline

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q70-Q75):

NEW QUESTION # 70
A company provides roadside assistance for disabled automobiles.
The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly.
For what type of object should you define details? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements


NEW QUESTION # 71
You are investigating the reporting capabilities for Dynamics 365 applications.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 72
A customer needs a cost-effective sales solution that can display current news about a lead or an account.
You recommend Microsoft Relationship Sales.
Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Dynamics 365 Customer Insights
  • B. LinkedIn Sales Navigator
  • C. Dynamics 365 Sales Insights
  • D. Dynamics 365 Sales Enterprise

Answer: B,D


NEW QUESTION # 73
You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.
You need to attach a proposal to a customer record. Which mechanism should you use to attach the proposal?

  • A. Word template
  • B. Timeline attachment
  • C. Documents tab

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/manage-sharepoint- documents-document-locations-in-dynamics-365-apps


NEW QUESTION # 74
A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

  • A. Power Virtual Agents
  • B. Sales Insights
  • C. Customer Service Insights
  • D. Market Insights

Answer: B


NEW QUESTION # 75
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