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The 500-445 exam is one of the most in-demand certifications in the networking industry that focuses on the implementation of contact center operations. 500-445 exam is suitable for professionals who are looking to enhance their skills in contact center operations, specifically in the chat and email domains. Implementing Cisco Contact Center Enterprise Chat and Email certification validates the candidate's expertise in configuring, deploying, and troubleshooting contact center solutions.

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Cisco 500-445 certification exam is a 90-minute exam that consists of 55-65 questions. 500-445 exam is computer-based and can be taken in-person or online. 500-445 exam is designed to test candidates on a range of topics, including the architecture and components of Cisco contact center enterprise chat and email solutions, the deployment of these solutions, and the management and troubleshooting of these solutions.

Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which User objects in Enterprise Chat and Email are mapped in UCCE?

A. Agent
B. Agent, Supervisor
C. Supervisor, Administrator
D. Agent, Supervisor, Administrator

Answer: D

NEW QUESTION # 20
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

A. SS0 allows administrators to check the status of agent and supervisor performance.
B. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.
C. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.
D. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.
E. SS0 is not enabled by default; configuration is necessary.

Answer: C,D

NEW QUESTION # 21
What are two required configurations when setting up user accounts and permissions? (Choose two.)

A. All the servers must use the same domain account to install the software.
B. The ECE web server can be installed in DMZ and must use the same domain account.
C. Domain account is not mandatory to install the software. The local account with administrator privilege can be used.
D. The ECE web server can be installed in DMZ and can have a different domain account.
E. All the servers except the ECE web server must use the domain account to install the software.

Answer: C,E

NEW QUESTION # 22
What is the default value for the email media class set by the installer?